Privacy Policy

This Privacy Policy explains how Jilebi, Inc ("Jilebi", "we", "us", or "our") collects, uses, discloses, and protects information about you when you use our cloud computing service (the "Service"), including the jilebi console, our website at jilebi.ai, and related products and services. By signing up for or using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide to us

• Account information: your name, email address, username, and password (or authenticated single sign-on identity) when you create an account.
• Billing information: payment details processed through our payment processor (Dodo Payments) when you sign up for paid features. We do not store full payment card details on our own servers.
• Profile and content: information you provide such as your username, machine names, app names, and any content you upload or store on your machines.

Information collected automatically

• Usage data: information about how you interact with the Service, such as pages visited, features used, and actions taken.
• Analytics: we use PostHog to collect analytics events and understand how the Service is used, including approximate geographic information derived from your IP address.
• Device and connection data: IP address, browser type, and device identifiers.

2. How We Use Your Information

• To operate, maintain, and improve the Service, including creating and managing your machines and routes.
• To bill you for usage and to process payments.
• To provide customer support and respond to your requests.
• To monitor and secure the Service and protect against fraud, abuse, or unauthorized use.
• To analyze Service usage and improve our product.
• To communicate with you about your account, the Service, and material changes to our policies.

3. Cookies and Analytics

We use PostHog and similar analytics tools to understand how visitors use our website and console. These tools may use cookies and similar technologies to collect usage information. This data is used in aggregated and identified form to improve the Service. You can control cookies through your browser settings; however, some features of the Service may not function properly if cookies are disabled.

4. How We Share Information

• Service providers: we share information with trusted third parties that help us operate the Service, including our payment processor (Dodo Payments), analytics provider (PostHog), and hosting and infrastructure providers.
• Legal and safety: we may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Jilebi, our users, or others.
• Business transfers: in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Storage and Security

• Your data, including the contents and files stored on your machines, is stored on infrastructure used to provide the Service.
• We use industry-standard technical and organizational measures to protect your information, including encryption in transit.
• No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete a machine or your account, we delete or anonymize associated data in accordance with our retention policies, except where longer retention is required or permitted by law.

7. Your Rights

• Access and correction: you may access and update your account information through the Service.
• Deletion: you may delete your machines and request deletion of your account. We will honor such requests subject to legal requirements.
• Export: you may copy data from your machines using standard tools at any time.
• Opt-out of analytics: you may block analytics tracking through browser settings or extensions.

8. Children's Privacy

The Service is not directed to individuals under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@jilebi.ai.